Public Safety October 22, 2025

Public Safety’s Biggest Challenge: Overcoming Resource Constraints

If you're in public safety, you’re no stranger to the phrase, "Do more with less." It's a mantra you live by, day in and day out. But what if doing more with less didn't have to feel like a compromise?


 

A recent poll of public safety professionals revealed that the biggest hurdles they face are a lack of integrated systems and data sharing (39%) and resource constraints (37%). These aren't just statistics; they're the reality of managing caseloads, providing timely updates, and ensuring a victim's journey is as transparent and empowering as possible.

The Challenge: A Fragmented System

The core of this challenge lies in the fragmentation of systems. A 9-1-1 call, an incident report, a case file, and court dates often live in separate places. This lack of a single source of truth makes timely communication a manual, resource-intensive process, taking valuable time away from your team. We heard from many of you that your agencies are still relying on a mix of manual and minimally automated systems (73% of you, to be exact) to keep victims informed. It's clear there's a need for a solution that simplifies this process while putting the victim's needs first.

The Solution: A New Approach

This is where the VINE® program is evolving to help. Our strategic partnership with Versaterm’s CommunityConnect™ directly addresses these pain points. The result is an enhanced, end-to-end victim notification solution that creates a seamless flow of information from the initial 9-1-1 call through to case closure. 

This integration is designed with a trauma-informed approach at its core, focusing on transparency and empowerment for victims by giving them real-time, automated updates across the entire criminal justice process. For agencies, it means a streamlined workflow, reduced manual effort, and a more efficient use of your limited resources.

Proving the Impact: A Real-World Success Story

A perfect example of this solution in action is Chief Lance Spivey of the St. John's Police Department in Arizona. Despite his small, 10-person department, they have been able to send over 2,000 automated messages to victims. The impact on their community is clear: they have a 4.7 out of 5 satisfaction rating from feedback surveys. 

Chief Spivey's success story proves that with the right technology and a focus on automation, you can improve operational efficiency and victim services simultaneously. The right partnership can empower your team and elevate the experience for the victims you serve.

Ready to see how an integrated solution can help your agency?

Our recent webinar, "Starting at 9-1-1: Connecting the Dots for Victims from Incident to Release," dives deep into these challenges and showcases how you can build a more integrated and efficient system.
Watch the Webinar: Starting at 9-1-1: Connecting the Dots for Victims from Incident to Release